Meet the Team
Our Team
The People Behind Luxanto
Every property we manage has a real person behind it — someone who answers the phone, solves problems, and treats your home like their own.
Shawn Cunningham
Founder
Karisa Hirabayashi
Realtor
Shannon Au
Business Manager for STR/MTR
Michelle Leonard
Property Manager
Abril Bordin
Bookkeeper
Fatima Pi-san
STR Assistant
Felix Campos
Maintenance Coordinator
Anthony Saldana
Project Manager
Local. Responsive. Accountable.
Our property managers live and work in the same communities as the homes they care for. When a guest has a question at midnight or a pipe bursts on a holiday weekend, a real person answers within minutes. Every owner gets a direct line to their manager. Every guest gets a human, not a chatbot. We know the neighborhoods, the contractors, the inspectors, and the locksmiths. That's how a property goes from managed to thriving.
Our property managers live and work in the same communities as the homes they care for. When a guest has a question at midnight or a pipe bursts on a holiday weekend, a real person answers within minutes. Every owner gets a direct line to their manager. Every guest gets a human, not a chatbot. We know the neighborhoods, the contractors, the inspectors, and the locksmiths. That's how a property goes from managed to thriving.
Simple to book. Simple to list.
Whether you're staying with us or handing us your keys, here's exactly what to expect at every step.
Before You Arrive (or Before We Take Over)
Guests get proactive pre-arrival messages, a unique door code, and a signed rental agreement. Owners get a full property assessment, professional photography, furnishing guidance, and listings live across Airbnb, Vrbo, Booking.com, and our direct site.
While You're Here (or While We're Managing)
Guests have a 24/7 hotline that reaches a real person for lockouts, questions, or anything in between. Owners get dynamic pricing, calendar management, mid-stay quality checks, and vendor coordination handled without a single call from you.
After Checkout (or Month After Month)
Guests get a follow-up message and a smooth departure. Owners get detailed reporting, damage claim recovery (100% goes to you), restocking, cleaning coordination paid by guest fees, and ongoing compliance management. We earn when you earn.
Before You Arrive (or Before We Take Over)
Guests get proactive pre-arrival messages, a unique door code, and a signed rental agreement. Owners get a full property assessment, professional photography, furnishing guidance, and listings live across Airbnb, Vrbo, Booking.com, and our direct site.
While You're Here (or While We're Managing)
Guests have a 24/7 hotline that reaches a real person for lockouts, questions, or anything in between. Owners get dynamic pricing, calendar management, mid-stay quality checks, and vendor coordination handled without a single call from you.
After Checkout (or Month After Month)
Guests get a follow-up message and a smooth departure. Owners get detailed reporting, damage claim recovery (100% goes to you), restocking, cleaning coordination paid by guest fees, and ongoing compliance management. We earn when you earn.
Questions about the team
Who do I contact if something goes wrong during my stay?
Every guest and owner has access to our 24/7 hotline. You'll reach a real person on the Luxanto team, not a call center. Leaks, lockouts, noise complaints, we handle it before you have to think about it.
Will I have a dedicated point of contact?
Yes. Every owner gets a direct line to their property manager. Guests are supported by whichever team member is on shift, but our internal notes mean anyone who picks up already knows your property and your stay details.
Where is the team based?
Our core team operates out of Henderson, NV at 10075 S Eastern Ave, Suite 103. We manage properties across Las Vegas, Henderson, Reno/Lake Tahoe, and Hoboken, NJ, all coordinated from our local base.
How fast does the team respond?
During business hours, most messages get a reply within minutes. After hours, our monitoring team watches noise alerts and security systems around the clock and dispatches help immediately when needed.
Do you handle maintenance and vendors directly?
Yes. Felix and the maintenance team coordinate all vendor work: cleaners, handymen, specialists, locksmiths. Owners never need to find or manage a contractor. We know the local crews personally and hold them to our standards.
Partner With Luxanto